NEP Media Services puts its customer at the centre. Satisfied customers motivate and sharpen us to become even better in the future. Therefore, we will now strengthen our customer service team with another person. With us, you will become part of a dedicated team that works closely with other teams to keep our customers satisfied. You will provide service and support to Norwegian and international customers and experience a company that is characterised by high speed and innovative solutions.
Our new customer service representative should;
- contribute to high customer satisfaction by setting the customer first
- manage customer inquiries on all incoming channels (phone / email / chat / etc.)
- manage registered customer-feedback and channel this internally
- Actively follow-up and give feedback on registered cases towards our customers, subcontractors etc.
- contribute to competence sharing and training of colleagues
- Be a part of NEP's shift scheme on customer service
We are looking for you who;
- have experience in customer service or technical support, preferably from the media industry
- has knowledge within/interest in technology, IT and digital solutions
- are customer oriented, and service minded
- have great work capacity and ability to cope with periods of high work pressure
- are dutiful, self-motivated and responsible
- master English fluently, both orally and in writing
- have the ability to create good interpersonal relationships, both internally and externally.
- competitive salary based on experience
- good pension schemes
- an informal and social work environment
- exciting tasks in an international company
- innovative products and solutions in a rapidly changing industry
- good training and career opportunities
For further information about the position, please contact:
Bjørn Waagø at Personal Utvelgelse AS, tel: +47 900 96 668. We will review all incoming applications on an ongoing basis.
All inquiries will be treated with confidentiality.
Other career opportunities at NEP worldwide https://www.nepgroup.com/career/current-openings